About Us

Alabama. If you have a complaint, please contact bitFlyer USA, Inc. at 1-888-676-2035 and/or https://bitflyer.com/en-us/contact. If you still have an unresolved complaint regarding Payward Interactive, Inc.’s money transmission activity, you may file it by contacting the Alabama Securities Commission.

To submit a complaint online, please access the online form here: https://asc.alabama.gov/for-industry/enforcement/complaint-procedure/complaint-form
Alternatively, the form can be printed and returned to the Alabama Securities Commission Enforcement Division:

P.O. Box 304700
Montgomery, AL. 36130-4700
PHONE: 1-800-222-1253
PHONE: 1-334-242-2984
FAX: 1-334-242-0240
EMAIL: asc@asc.alabama.gov

Alaska. For Alaska Residents Only:

Please note that this license does not cover the transmission of virtual currency.

If your issue is unresolved by bitFlyer USA, Inc., 1-888-676-2035, please submit formal complaints with the State of Alaska, Division of Banking & Securities. Please download the form here.

Submit formal complaint form with supporting documents:

Division of Banking & Securities
PO Box 110807
Juneau, AK 99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call 907-465-2521.

Arizona. If you have a complaint, please contact bitFlyer USA, Inc. at 1-888-676-2035 and or via email at https://bitflyer.com/en-us/contact. If you still have an unresolved complaint regarding bitFlyer USA, Inc, you may complete an Online Complaint Form as stated on the File a Complaint against a Financial Institution or Enterprise page.

AZ e-Licensing Portal for filing a complaint
AZDFI Consumer Complaint Portal: https://difi.az.gov/complaint

Arkansas. If you have a complaint, please contact bitFlyer USA, Inc. at 1-888-676-2035 and/or https://bitflyer.com/en-us/contact. If you still have an unresolved complaint regarding bitFlyer USA, Inc.'s money transmission activity, you may file the completed complaint form by e-mailing ASDInfo@securities.arkansas.gov or by mailing at:

1 Commerce Way, Suite 402
Little Rock, Arkansas 72202
Telephone: (501) 324-9260
Facsimile: (501) 324-9268

For additional information please refer to the How To File A Complaint page for the Arkansas Securities Department.

District of Columbia. If you have a complaint, please contact bitFlyer USA, Inc. at 1-888-676-2035 and/or https://bitflyer.com/en-us/contact. If you still have an unresolved complaint regarding bitFlyer USA, Inc.'s money transmission activity, you may file it by contacting the Department at:

District of Columbia Department of Insurance, Securities and Banking
1050 First St., NE, Suite 801
Washington, DC 20002
Phone: (202) 727-8000
Fax: (202) 354-1085
E-mail: disbcomplaints@dc.gov

Consumer Complaint Form Mail-in Version

Florida. NOTICE: By the Florida Office of Financial Regulation
BY GRANTING BITFLYER USA, INC. A LICENSE, THE FLORIDA OFFICE OF FINANCIAL REGULATION IS NOT ENDORSING THE USE OF DIGITAL OR VIRTUAL CURRENCIES.

• U.S. currency is legal tender backed by the U.S. government.
• Digital and virtual currencies are not issued or backed by the U.S. government, or related in any way to U.S. currency, and have fewer regulatory protections.
• The value of digital and virtual currencies is derived from supply and demand in the global marketplace which can rise or fall independently of any fiat (government) currency.
• Holding digital and virtual currencies carries exchange rate and other types of risk.

POTENTIAL USERS OF DIGITAL OR VIRTUAL CURRENCIES, INCLUDING BUT NOT LIMITED TO BITCOIN, SHOULD BE FOREWARNED OF A POSSIBLE FINANCIAL LOSS AT THE TIME THAT SUCH CURRENCIES ARE EXCHANGED FOR FIAT CURRENCY DUE TO AN UNFAVORABLE EXCHANGE RATE. A FAVORABLE EXCHANGE RATE AT THE TIME OF EXCHANGE CAN RESULT IN A TAX LIABILITY. PLEASE CONSULT YOUR TAX ADVISOR REGARDING ANY TAX CONSEQUENCES ASSOCIATED WITH YOUR HOLDING OR USE OF DIGITAL OR VIRTUAL CURRENCIES.

If you have a question or complaint, please contact bitFlyer USA, Inc. at 1-888-676-2035 and/or https://bitflyer.com/en-us/contact. If you still have an unresolved complaint regarding bitFlyer USA, Inc.'s money transmission activity, you may file it by contacting the Florida Office of Financial Regulation at:

Online:
https://flofr.gov/sitePages/FileAComplaint.htm To file your complaint, you will need to register electronically through Online Services. A valid email address is required.

By mail:
Florida Office of Financial Regulation - Consumer Finance
200 E. Gaines Street, Tallahassee, FL 32399-0376
Telephone: (850) 487-9687

Georgia. Licensed by The Georgia Department of Banking and Finance. (Lic. # 54090/ NMLS# 1528491).

If you have a complaint, please contact bitFlyer USA, Inc. at 1-888-676-2035 and/or https://bitflyer.com/en-us/contact. If you still have an unresolved complaint regarding bitFlyer USA, Inc. money transmission activity, you may contact the Georgia Department of Banking and Finance - Consumer Resources at (770) 986-1633.

For more information please refer to https://consumer.georgia.gov/resolve-your-dispute/how-do-i-file-complaint. To file a complaint with the regulators, you may securely do so with the Consumer Financial Protection Bureau, an agency of the federal government, at http://www.consumerfinance.gov/complaint/ or by telephone at (855) 411-2372.

Illinois. If you are located in the State of Illinois and have a complaint, please first contact Customer Support here: https://bitflyer.com/en-us/contact. If you still have an unresolved complaint or for suspected violations of the Illinois Transmitters of Money Act, please contact the Illinois Department of Financial Institutions at 1-888-473-4858, or submit an online complaint at https://idfpr.illinois.gov/admin/dfi/dficomplaint.html.

Kansas. If you have a complaint, please contact bitFlyer USA, Inc. at 1-888-676-2035 and/or https://bitflyer.com/en-us/contact. If you still have an unresolved complaint regarding bitFlyer USA, Inc.'s money transmission activity, you may file it by contacting the Office of the State Bank Commissioner.

If submitting electronically, submit your complaint here: https://www.osbckansas.org/consumers/file-a-complaint/

Mail or fax the completed consumer assistance form and attachments to:

Kansas Office of the State Bank Commissioner
Attn: Consumer Affairs
700 SW Jackson St, Suite 300
Topeka, KS 66603
Fax: (785) 371-1229
Email: complaints@osbckansas.org

Kentucky. If you have a complaint, please contact bitFlyer USA, Inc. at 1-888-676-2035 and/or https://bitflyer.com/en-us/contact. If you still have an unresolved complaint regarding bitFlyer USA, Inc.'s money transmission activity, you may file it by contacting the Kentucky Department of Financial Institutions at:

Kentucky Department of Financial Institutions
500 Mero Street
Frankfort, Kentucky 40601
Phone: (502) 573-3390

You can use Kentucky's online complaint process to file a complaint against an entity, individual or offering regulated by DFI. Please note, under Kentucky's open records laws, any information you provide may be subject to public disclosure once a formal investigation is complete, or immediately, if DFI does not conduct a formal investigation.

Click here to File a Consumer Complaint Electronically.

Submitting a Paper Consumer Complaint Form

If you are unable to submit your complaint electronically, you may use the form below. You can download and type in this Microsoft Word document, or print the form and fill it out by hand. Submit the form by email, mail or by fax at (502) 573-8787.

Financial Institutions Complaint Form

Louisiana. If you have a complaint, please contact bitFlyer USA, Inc. at 1-888-676-2035 and/or https://bitflyer.com/en-us/contact. If you still have an unresolved complaint regarding bitFlyer USA, Inc.'s money transmission activity, you may file it by contacting the Office of Financial Institutions.

All complaints must be submitted in writing. To file a complaint, please complete the complaint form and send it to OFI (http://www.ofi.state.la.us/) by mail, email, or fax.

Please note the following disclosures associated with virtual currency:

• Virtual currency is not legal tender in the United States, is not backed by the United States government, and accounts and value balances are not subject to Federal Deposit Insurance Corporation or Securities Investor Protection Corporation protections.
• Legislative and regulatory changes or actions at the state, federal, or international level may adversely affect the value of virtual currency.
• Transaction in virtual currency may be irreversible, and accordingly, losses due to fraudulent or accidental transactions may not be recoverable.
• Some virtual currency transactions may be immediately effective when recorded on a public ledger, which is not necessarily the date or time that the customer initiates the transaction.
• The value of virtual currency may be derived from the continued willingness of market participants to exchange legal tender for virtual currency, which may result in the potential for permanent and total loss of value of a particular virtual currency if the market for the virtual currency declines or collapses for an extended period of time.
• Any surety bond required by law for the benefit of customers may not be sufficient to cover all losses incurred by customers.
• Customers should perform research before purchasing or investing in virtual currency.
• Please see bitFlyer USA, Inc.'s Privacy Policy, which describes how bitFlyer USA collects, uses and discloses personal information.

Maryland. If you have experienced any problems or difficulties with your transaction(s), please contact bitFlyer USA, Inc. at 1-888-676-2035 and/or https://bitflyer.com/en-us/contact.

If you still have an unresolved complaint regarding bitFlyer USA, Inc.'s money transmission activity, you may file it by contacting the Maryland Department of Labor.

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding bitFlyer USA, Inc. NMLS# 1528491 by contacting the Commissioner's office at:

500 North Calvert Street, Suite 402, Baltimore, MD 21202, or (888) 784-0136.

Massachusetts. If you are located in the Commonwealth of Massachusetts and have a complaint, please first contact our Customer Support Team here:https://bitflyer.com/en-us/contact

If you are unable to resolve your complaint with bitFlyer, you may contact the Massachusetts Division of Banks, Consumer Assistance Unit by filing a complaint online at https://www.mass.gov/info-details/filing-a-consumer-financial-complaint , or by contacting:

Massachusetts Division of Banks
One Federal Street, Suite 710
Boston, MA 02110-2012
+1 (617) 956-1500

Please visit https://www.mass.gov/orgs/division-of-banks for additional information.

Please note the following disclosures associated with virtual currency:

• Virtual currency is not legal tender, is not backed by the government, and accounts and value balances are not subject to Federal Deposit Insurance Corporation or Securities Investor Protection Corporation protections.
• Legislative and regulatory changes or actions at the state, federal, or international level may adversely affect the use, transfer, exchange, and value of virtual currency.
• Transactions in virtual currency may be irreversible, and, accordingly, losses due to fraudulent or accidental transactions may not be recoverable.
• Some virtual currency transactions shall be deemed to be made when recorded on a public ledger, which is not necessarily the date or time that the customer initiates the transaction.
• The value of virtual currency may be derived from the continued willingness of market participants to exchange fiat currency for virtual currency, which may result in the potential for permanent and total loss of value of a particular virtual currency should the market for that virtual currency disappear.
• There is no assurance that a person who accepts a virtual currency as payment today will continue to do so in the future.
• The volatility and unpredictability of the price of virtual currency relative to fiat currency may result in significant loss over a short period of time.
• The nature of virtual currency may lead to an increased risk of fraud or cyber-attack.
• The nature of virtual currency means that any technological difficulties experienced by bitFlyer may prevent the access or use of a customer’s virtual currency.
• Any bond or trust account maintained by bitFlyer for the benefit of its customers may not be sufficient to cover all losses incurred by customers.

Minnesota. bitFlyer USA, Inc. is committed to combating fraud. If you are located in the State of Minnesota and believe that your account has been accessed without your authorization, you did not initiate a transaction, are not the intended recipient of a transmission, or should you have any other questions or concerns regarding bitFlyer Services, please contact our Customer Support Team by phone at: (888) 676-2035 or via email: https://bitflyer.com/en-us/contact.

You may also submit a complaint to the Minnesota Department of Commerce by phone at (651) 539-1500 or by mail at the Main Office, Golden Rule Building, 85 7th Place East Suite 280 Saint Paul, Minnesota 55101. You may also contact the Consumer Financial Protection Bureau for questions or complaints about bitFlyer at https://www.consumerfinance.gov/ or by phone at (855) 411-2372.

Please note the following disclosures associated with virtual currency:

• A description of the pricing and fees for digital asset transactions can be found here. bitFlyer may, in its sole discretion, amend the fees contained in this Fee Schedule upon thirty (30) days' notice to customers. bitFlyer may update such fees by publishing a new fee schedule that does not require re-execution of the bitFlyer USA, Inc. Services Agreement.
• Digital assets held by bitFlyer are not protected by the Securities Investor Protection Corporation (SIPC), the Federal Deposit Insurance Corporation (FDIC), or any form of private insurance carried by bitFlyer. You are solely responsible for maintaining insurance policies for digital assets held by bitFlyer on your behalf. bitFlyer does not make any promises or warranties with respect to any insurance policies carried by bitFlyer or a wallet provider, and you will not be able to make any claims against any insurance policies carried by bitFlyer or wallet provider.
• You are advised that the transfer or exchange of virtual currency and/or digital units is irrevocable. There is no exception to the irrevocability of transfer and exchange.
• You are solely responsible for reviewing your transaction receipts and for monitoring your transaction history for any errors. If you believe you did not authorize a particular transaction or that a transaction was incorrectly carried out, you must contact us within twenty-four (24) hours of the transaction by emailing us at https://bitflyer.com/en-us/contact. If bitFlyer determines that a transaction was made in error, then bitFlyer may, in its sole discretion, declare the transaction null and void, in whole or in part, even if you do not agree to cancel or modify it, in which case you shall return the digital asset or funds received in the erroneous transaction.
• If you need to change or update your contact information, please contact the platform partner through which you created your bitFlyer account. They will work with us to update your information.
• Some virtual currency transactions shall be deemed to be made when recorded on a public ledger, which is not necessarily the date or time that the customer initiates the transaction.
• You can reach out to our platform partners to learn about your options to stop preauthorized payments, revoke authorized transfers, and initiate stop-payment orders.
• Our platform partners will provide you with confirmations and reward receipts in connection with buy, sell, reward, round up, and award transactions.
• Virtual currency is not legal tender, is not backed by the government, and accounts and value balances are not subject to Federal Deposit Insurance Corporation or Securities Investor Protection Corporation protections.

Mississippi. The Mississippi Department of Banking & Consumer Finance recommends that you attempt to resolve your complaint with the financial institution first by contacting bitFlyer USA, Inc. at 1-888-676-2035 and/or https://bitflyer.com/en-us/contact to allow the opportunity to resolve the issue(s).

If you still have an unresolved complaint regarding bitFlyer USA, Inc.'s money transmission activity, you may file your complaint online at https://dbcf.ms.gov/complaint-form/.

Michigan. The Michigan Department of Insurance & Financial Services recommends that you first try to resolve your complaint with bitFlyer USA, Inc. by calling 1-888-676-2035 or visiting https://bitflyer.com/en-us/contact.

If your complaint regarding bitFlyer USA, Inc.'s money-transmission activities remains unresolved, you may file a complaint with Michigan's DIFS:

• Online: via DIFS Consumer Complaint Portal at https://difs.state.mi.us/Complaints/FileComplaint.aspx
• By Mail/Fax: using the "Financial Institution or Consumer Lender Complaint Form," available from DIFS
• Mail to: DIFS, PO Box 30220, Lansing, MI 48909
• Phone: (877) 999-6442
• Email: difscomplaints@michigan.gov

Missouri. If you have a complaint, please contact bitFlyer USA, Inc. at 1-888-676-2035 and/or https://bitflyer.com/en-us/contact. If you still have an unresolved complaint regarding bitFlyer USA, Inc.'s money transmission activity, you may file it with the Missouri Division of Finance.

You can download and submit a formal complaint form with supporting documents to the Missouri Division of Finance at:

• Online or by Paper Form: via Division of Finance Complaint Form at https://finance.mo.gov/consumer-complaints
• Phone: (573) 751-3242
• Email: finance@dof.mo.gov; Fax: (573) 751-9192
• Mail to: Truman State Office Building, Room 630, 301 W. High St., Jefferson City, MO 65102 (or P.O. Box 690, Jefferson City, MO 65102-0690)

New York. If you are located in the State of New York and have a complaint, please first contact our Customer Support Team here: https://bitflyer.com/en-us/contact.

You may also reach out to the New York Department of Financial Services (NYDFS) by filing a complaint at their Complaints Portal or by emailing consumers@dfs.ny.gov. If you still have an unresolved complaint, you may also direct your complaint to the attention of the New York State Department of Financial Services, One State Street, New York, NY 10004-1511; +1 (212) 709-1540.
Please visit https://www.dfs.ny.gov for additional information.

Please note the following disclosures associated with virtual currency:

• Virtual currency is not legal tender, is not backed by the government, and accounts and value balances are not subject to Federal Deposit Insurance Corporation or Securities Investor Protection Corporation protections.
• Legislative and regulatory changes or actions at the state, federal, or international level may adversely affect the use, transfer, exchange, and value of virtual currency.
• Transactions in virtual currency may be irreversible, and, accordingly, losses due to fraudulent or accidental transactions may not be recoverable.
• Some virtual currency transactions shall be deemed to be made when recorded on a public ledger, which is not necessarily the date or time that the customer initiates the transaction.
• The value of virtual currency may be derived from the continued willingness of market participants to exchange fiat currency for virtual currency, which may result in the potential for permanent and total loss of value of a particular virtual currency should the market for that virtual currency disappear.
• There is no assurance that a person who accepts a virtual currency as payment today will continue to do so in the future.
• The volatility and unpredictability of the price of virtual currency relative to fiat currency may result in significant loss over a short period of time.
• The nature of virtual currency may lead to an increased risk of fraud or cyber-attack.
• The nature of virtual currency means that any technological difficulties experienced by bitFlyer may prevent the access or use of a customer's virtual currency.
• Any bond or trust account maintained by bitFlyer for the benefit of its customers may not be sufficient to cover all losses incurred by customers.

North Dakota. If your account has a North Dakota mailing address, we will not share personal information we collect about you with non-affiliates unless the law allows, or you provide authorization. Written authorizations from North Dakota consumers may be delivered to us at the email or mailing address below and must contain your name, address, signature and your consent. You may revoke your consent at any time by calling us at 1-888-676-2035 and/or https://bitflyer.com/en-us/contact.

If you have an unresolved question or complaint regarding the money transmission services provided by bitFlyer USA, Inc. you may contact the North Dakota Department of Financial Institutions at (701) 328-9933.

Oregon. If you are located in the State of Oregon and have a complaint, please first contact our Customer Support Team here: https://bitflyer.com/en-us/contact.
If you still have an unresolved complaint regarding our money transmission activity, you may also direct your complaint to the attention of:
Oregon Division of Financial Regulation
P.O. Box 14480
Salem, Oregon 97309-0405
+1 (866) 814-9710 (toll-free in the USA)
Please visit: website for additional information.

Pennsylvania. If you have experienced any problems or difficulties with your transaction(s), please contact bitFlyer USA, Inc. at 1-888-676-2035 and/or https://bitflyer.com/en-us/contact.
If you still have an unresolved complaint regarding bitFlyer USA, Inc.'s money transmission activity, you may file it by contacting the Pennsylvania Department of Banking.
Online: https://www.dobs.pa.gov
Phone: (717) 787-1854
Mail:
Pennsylvania Department of Banking and Securities
Market Square Plaza
17 N 2nd Street, Suite 1300
Harrisburg, PA 17101

If you have an unresolved complaint you can file with the Consumer Financial Protection Bureau, an agency of the federal government, at http://www.consumerfinance.gov/complaint/ or by telephone at (855) 411-2372.

Tennessee. bitFlyer USA, Inc. is licensed by the Tennessee Department of Financial Institutions as a money transmitter.
The Tennessee Department of Financial Institutions does not regulate virtual currency. Please note that this license and the required surety bond does not cover the transmission of virtual currency. However, any company that offers to exchange, administer, or maintain virtual currencies for sovereign currency may be subject to state regulation and licensing as well as federal regulation.

Texas. If you have a complaint or believe you may be the subject of a fraud induced wire transfer, please first contact Customer Support here: https://bitflyer.com/en-us/contact.
If you still have an unresolved complaint regarding bitFlyer USA Inc.'s money transmission or currency exchange activity, please direct your complaint to:
Consumer Financial Protection Bureau
855-411-2372, 855-729-2372 (TTY/TDD)
https://consumerfinance.gov

In addition, if you are a Texas resident:
Texas Department of Banking
2601 North Lamar Boulevard
Austin, Texas 78705
1-877-276-5554 (toll-free)
https://dob.texas.gov/

Virginia. If you have a complaint or believe you may be the subject of a fraud induced wire transfer, please first contact Customer Support here: https://bitflyer.com/en-us/contact.
If you still have an unresolved complaint regarding bitFlyer USA Inc.'s money transmission or currency exchange activity, please direct your complaint to the Virginia State Corporation Commission as a money transmitter, but such a license does not cover the transmission of virtual currency.
Bureau of Financial Institutions
State Corporation Commission
1300 East Main Street, Suite 800
P.O. Box 640
Richmond, Virginia 23218-0640

Virtual Currency Disclosure
bitFlyer USA, Inc. is licensed by the Virginia State Corporation Commission as a money transmitter. Such license does not cover the transmission of virtual currency; including but not limited to Bitcoin.

Washington. If you have a complaint or believe you may be the subject of a fraud induced wire transfer, please first contact Customer Support here: https://bitflyer.com/en-us/contact.
If you still have an unresolved complaint regarding bitFlyer USA Inc.'s money transmission or currency exchange activity, you may file it online with the State of Washington Department of Financial Institutions at: https://dfi.wa.gov/consumers/file-complaint.
Pursuant to WAC 208-690-205, fraudulent transactions may result in the loss of your money with no recourse.

In addition, please note the following disclosures associated with transactions with virtual currency:
- A schedule of all fees and charges bitFlyer USA, Inc. may assess on a transaction can be found here: https://bitflyer.com/en-us/commission.
- Virtual currency is not legal tender, is not backed by the government, and accounts and value balances are not insured against theft or loss by the Federal Deposit Insurance Corporation or the Securities Investor Protection Corporation.
- Transactions in virtual currency are irrevocable, and, accordingly, losses due to fraudulent or accidental transactions may result in the loss of your money with no recourse.

You are exclusively responsible for ensuring the security of your account, your own trades, trade cancellations, deposits, and withdrawals and are responsible for any errors or liabilities incurred therein. In the event of such errors, please contact our Customer Support Team here: https://bitflyer.com/en-us/contact. We make no representations that we will be able to correct such mistakes.

West Virginia. If you are located in the State of West Virginia and have a complaint, please first contact our Customer Support Team here:
https://bitflyer.com/en-us/contact

If you are unable to resolve your complaint with bitFlyer, you may contact the West Virginia Division of Financial Institutions by filing a complaint online at:
https://dfi.wv.gov/consumers/complaints/Pages/default.aspx

or by contacting:
West Virginia Division of Financial Institutions
900 Pennsylvania Avenue, Suite 306
Charleston, WV 25302
+1 (304) 558-2294

Please visit https://dfi.wv.gov for additional information.

IMPORTANT DISCLOSURES REGARDING VIRTUAL CURRENCY

WARNING: LOSSES DUE TO FRAUDULENT OR ACCIDENTAL TRANSACTIONS MAY NOT BE RECOVERABLE AND TRANSACTIONS IN VIRTUAL CURRENCY MAY BE IRREVERSIBLE.

Please note the following disclosures associated with virtual currency:

Virtual currency is not legal tender, is not backed by the government, and accounts and value balances are not subject to Federal Deposit Insurance Corporation, National Credit Union Administration, or Securities Investor Protection Corporation protections.

Legislative and regulatory changes or actions at the state, federal, or international level may adversely affect the use, transfer, exchange, and value of virtual currency.

Transactions in virtual currency may be irreversible, and losses due to fraudulent or accidental transactions may not be recoverable.

Some virtual currency transactions shall be deemed to be made when recorded on a public ledger, which may not be the date or time that the customer initiates the transaction.

The value of virtual currency may be derived from the continued willingness of market participants to exchange fiat currency for virtual currency, which may result in the potential for permanent and total loss of value of a particular virtual currency should the market for that virtual currency disappear.

There is no assurance that a person who accepts a virtual currency as payment today will continue to do so in the future.

The volatility and unpredictability of the price of virtual currency relative to fiat currency may result in significant loss over a short period of time.

The nature of virtual currency may lead to an increased risk of fraud, including scams where bad actors impersonate trusted individuals or institutions and request payment via virtual currency.

The nature of virtual currency means that any technological difficulties experienced by bitFlyer may prevent the access or use of a customer's virtual currency.

Any bond or trust account maintained by bitFlyer for the benefit of its customers may not be sufficient to cover all losses incurred by customers

Wisconsin. If you have a complaint or believe you may be the subject of a fraud induced wire transfer, please first contact Customer Support here: https://bitflyer.com/en-us/contact.
If you still have an unresolved complaint regarding bitFlyer USA Inc.'s money transmission or currency exchange activity, you may file it online with the Wisconsin Department of Financial Institutions online at the Wisconsin e-Licensing Portal for filing a complaint: Wisconsin Department of Financial Institutions Complaint
Online: https://apps.dfi.wi.gov/apps/onlinecomplaintsystem
Email: DFI_LFS@dfi.wisconsin.gov
Phone: (608) 261-7578
Mail: Wisconsin DFI, Licensed Financial Services, P.O. Box 7876, Madison, WI 53707-7876

Virtual Currency Disclosure
The Wisconsin Seller of Checks law does not regulate virtual currency. Therefore, such transmissions are not covered under the Wisconsin license.
Licensed under Chapter 217 of Wisconsin Statutes as a Money Transmitter (formerly Seller of Checks).

Wyoming. The Wyoming Department of Audit – Division of Banking recommends that you first attempt to resolve your complaint directly with bitFlyer USA, Inc. by calling 1-888-676-2035 or visiting: https://bitflyer.com/en-us/contact to allow the opportunity to resolve the issue(s).
If you still have an unresolved complaint regarding bitFlyer USA Inc.'s money transmission or currency exchange activity, you may file it by contacting the Attorney General of Wyoming and the Consumer Protection Unit:

• Online: Download and submit the Consumer Complaint Form via the Division's "How To File A Complaint" webpage
• Phone: (307) 777-7797
• Email: wyomingbankingdivision@wyo.gov
• Fax: (307) 777-3555
• Mail to: Wyoming Division of Banking, Hathaway Building, 2nd Floor, 2300 Capitol Avenue, Cheyenne, WY 82002
  

The Division oversees money transmitters licensed under the Wyoming Money Transmitters Act.